Service Backstop

Train new techs faster, without cutting corners

Turn your SOPs into instant answers techs can use on the job, so they stop guessing in gray areas.

Most pest companies already have solid SOPs. The problem is that the answers are hard to reach when your technicians need them.They’re scattered across:◆ SOP binders and training docs
◆ PDFs and Google Drive folders
◆ One manager's memorySo the same problems come up every week:◆ Customers get different answers depending on who they talk to
◆ Techs stop mid-route to call a manager for quick help
◆ New techs take longer to get confident and consistent
◆ Gray areas get handled differently from one job to the nextThis is not a documentation problem. It’s an access problem.

What Pest SOP Assistant does

Pest SOP Assistant turns your SOPs into a simple Q&A tool your team can use on the job.Techs open an app on their phone or tablet and ask a question in plain English. They get:✓ The right answer, based on your SOPs. Plus a quick explanation.
✓ Clear wording they can say to a customer.
✓ The key details and limits your policies require, so no one overpromises.

Examples:

◆ “Customer isn’t home, but we’re in the service time window. What’s our exact protocol, and what should my note say?”◆ “Back gate is locked or there’s a dog loose. Do we skip the backyard, reschedule, or treat what we can?”◆ “I’m seeing ants on the foundation. Do we use Termidor SC, Sumari, or something else, and what expectations do I set?”◆ “Customer’s house is cluttered or sanitation is a problem. How do I explain prep requirements without offending them?”◆ “Customer signed up for basic service but I see signs of German roaches. Is that covered, how do we explain the upgrade, and what do we do if they refuse?”

How It Works:

1. You send us what you already have: SOPs, training docs, service standards, product protocols, dilution rates, warranty language, prep sheets, scripts, whatever you use today.2. We organize it and load it into your assistant, so answers stay consistent and match your rules.3. Your team uses the tool through a website in the office, or on a mobile app in the field. No digging through folders.4. After real use, we tighten it up based on the questions your team is actually asking, so the tool gets better over time.

What You Get:

Your pilot includes everything needed to get this working with your SOPs and real questions from your team.You get:✓ Setup using your SOPs and service standards✓ A starter set of top questions based on how you operate✓ Help rolling it out to CSRs and techs, so people actually use it✓ 3 refinement rounds based on real usage and feedback✓ One live Zoom training for you and your team✓ Ongoing support for you, your CSRs, and your techs

“Pest SOP Assistant gives our techs and office team fast, consistent answers based on our own SOPs. It’s helped cut down calls to our service manager with ‘quick questions.’ It’s also helping our techs and CSRs explain things to customers more clearly and with more confidence. The biggest win is that it helps new techs get up to speed faster and handle gray areas the right way in the field. Setup was straightforward, and Ed made the process easy on our team.”
—Jason Fife
President, Mosquito & Pest Authority of Atlanta

Optional Add-on:
Cleaner Service Notes

If you want, Pest SOP Assistant can also help techs write better field notes, faster.They just verbally explain what they did. The assistant uses speech-to-text and a set of internal protocols to turn the spoken description into a clean, professional summary. The tech can then paste the output into your FSM system.This add-on is optional. We can add it after the SOP assistant is working well.

Want to See It in Action?

Get a 3-minute demo video that shows how techs and CSRs ask real questions and get SOP-based answers. Fill out the form below and I’ll send it over.

About me

My name is Ed Gandia. I’m not a pest control owner. I don’t claim to be.What I do have is 32 years of fixing messy problems inside real businesses, when things break and people are under pressure.I built this SOP assistant for one pest control company and it’s in use today. I’m also piloting it with three others to tighten the setup and make sure it works well in different companies.Right now, I’m looking for a few more pilot companies.The goal is simple: take the SOPs and service standards you already have and turn them into a fast “ask it in plain English” tool for techs and CSRs. That way new hires get up to speed faster and everyone gives the same answers.Fill out the form above and I’ll send you a short demo video.